Led the transformation of Renovate America's HERO Program from a B2B to a B2C model, redesigning the core user experience to better serve homeowners seeking clean energy financing.
Role
Product Design Lead overseeing the consumer experience transformation
Impact
Increased application completion rate by 45%
Reduced contractor onboarding time by 60%
Improved customer satisfaction scores by 35%
Designs
Clean energy project financing application
Transitioned entire application to a mobile friendly interface
Enabled contractors to complete application during home visit
