login.gov
Launched and scaled the first authentication and identity verification platform for the federal government. Worked closely with federal agencies to implement secure, user-friendly authentication and identity verification solutions.
The Challenge
Understanding the key problems that needed to be solved
Duplicative Systems
Federal agencies historically managed identity verification in fragmented ways, resulting in duplicative systems with inconsistent security and privacy safeguards.
User Friction
Friction for users who had to manage multiple logins across agencies, creating poor user experiences.
Low Digital Adoption
Low adoption of modern digital practices in government services, hindering citizen access to benefits.
My Approach
The design process and methodology that guided this project
Agency Partnerships
Built strong relationships with CIOs, CISOs, and the Federal Privacy Council to drive buy-in.
Advocacy & Evangelism
Presented to senior leaders across agencies, articulating the security, privacy, and usability benefits of login.gov.
Scaling Adoption
Led adoption strategy that expanded the platform to >10 million users, making it the default identity verification standard for multiple federal programs.
Results and Impact
The specific features and solutions designed and delivered
Cross-Agency Adoption
Grew login.gov adoption across key federal agencies, enabling millions of citizens to access benefits, immigration services, and financial systems securely.
Standardized Security
Standardized privacy and security practices across government identity systems.
Reduced User Friction
Reduced friction for users by consolidating logins into a single, trusted platform.
Digital Foundation
Set the foundation for the federal government's long-term digital identity strategy.
Key Insight
By combining human-centered design practices with strong stakeholder advocacy, I helped transform how U.S. citizens interact with their government—scaling a modern identity platform that is secure, user-friendly, and widely adopted.
Designs
