Lily AI Case Study
The work wasn't just about design. It was about making sure Lily's large retail customers could actually succeed on the platform—see what the AI was doing, m…
Diagnosed and restructured a fragmented AI product ecosystem—mapping what existed, reframing what the product needed to be, and building the workflows large retail customers needed to see real value. The work spanned service design, systems architecture, stakeholder coordination, and decision frameworks, ultimately giving Lily's enterprise customers the transparency and tools to succeed on the platform.
Tags
- Product Strategy
- Service Design
- Systems Architecture